DEPOSITS AND PAYMENTS FOR GROUP CLASSES
Class size is kept small to provide you with a good experience. Due to an unprecedented number of people who have recently reserved a spot in class and then not shown up, an $80 deposit is now required to hold your place in class. Once you've been approved for the class, I will reach out by phone and can take a credit card for the deposit. I understand that it might take us a while to connect by phone and will not give your spot in class away without allowing a reasonable amount of time for phone tag. The deposit is non-refundable.
The balance of the class payment ($100) will be collected on the first day of class. If you give notice of intent to withdraw from class up to 48 hours before it starts, there will not be any further charges. No-shows with no notice of intent to withdraw from class will be charged the $100 balance. No-shows deny other people a chance to participate in class and hurt business. Please don't be a no-show.
In the event of illness, or other circumstance beyond your control, your deposit can be transferred to another class as long as you give at least 48 hours notice.
Once the class has started, refunds will not be given and requests to switch to another class cannot be made.
MAKE UP CLASSES
Make ups for missed sessions are not available, with three exceptions: If you or a family member has to get a Covid test and are waiting on results (or are positive), if I cancel a class for bad weather, or if your dog contracts Kennel Cough. In any of these cases where the circumstances are beyond your control, every reasonable attempt will be made to help you make the class up.
If your dog cannot come to class, you can come without your dog so that you do not miss class material. If you cannot make it to class, you are welcome to send your dog to class with a friend, or other helper so your dog does not miss class.
Class will be canceled for bad weather. You will be notified by email if a class is canceled. If I cancel a class for bad weather, a make-up session will be scheduled. If you cannot attend the make up session, every reasonable attempt will be made to help you make the class up. I understand that many students drive in from the counties and that road conditions can be very different in the counties than in town. I too have a long drive in from a rural area, and generally err on the side of caution and accounting for those of us with potentially hazardous commutes.
I want you to feel safe when you come to class during these stressful times. The classes are held outdoors in a 2,000 sq ft fenced yard. People are required to wear a face mask even though we are outside. The mask must cover your nose, mouth and chin at all times. People are asked to maintain at least 6 feet from those not in their immediate family.
In Puppy classes, the dogs play off leash. They will make contact with each other. I need to interact with the puppies to keep them safe in play. I wear gloves when monitoring the play. I ask students to refrain from petting someone else's puppy without asking the owner first. While most people have been ok with this, some have expressed concern about having their puppy pet and we want everyone to feel comfortable. Just ask the owner before petting a puppy.
In upper level classes, including Basic Good Manners, the dogs do not need to interact if an owner doesn't want them to. Dog interactions would be limited to saying hello on the potty break, and it is easy to avoid interactions if you prefer.
Anyone who is repeatedly coughing, sneezing or who exhibits any symptoms of illness will be asked to leave class.
When entering and exiting the yard for puppy classes where dogs are off leash, there are two gates that you must open and shut. Hand Sanitizer is made available for use after touching gate handles. In upper level classes where dogs are kept on leash, these gates will be left open for you to enter through without touching them, and I will close them once everyone is in the yard.