DEPOSITS AND PAYMENTS FOR GROUP CLASSES
An $80 deposit is required to hold your place in class. Once you've been approved for the class, You'll be emailed an invoice for the deposit that you can pay online. The deposit is non-refundable, but is transferrable, should you need to switch classes.
The balance of the class payment ($100) will be collected on the first day of class. If you give notice of intent to withdraw from class up to 24 hours before it starts, there will not be any further charges. No-shows or less than 24 hrs notice of intent to withdraw will be charged the full balance.
In the event of illness, or other circumstance beyond your control, your deposit can be transferred to another class.
Once the class has started, refunds will not be given and requests to switch to another class cannot be made.
MAKE UP CLASSES
Make ups for missed sessions are not available, with three exceptions: If you or a family member has to get a Covid test and are waiting on results (or are positive), if I cancel a class for bad weather, or if your dog contracts Kennel Cough. In any of these cases where the circumstances are beyond your control, every reasonable attempt will be made to help you make the class up.
If your dog cannot come to class, you can come without your dog so that you do not miss class material. If you cannot make it to class, you are welcome to send your dog to class with a friend, or other helper so your dog does not miss class.
Class may be canceled for bad weather. You will be notified by email if a class is canceled. If I cancel a class for bad weather, a make-up session will be scheduled. If you cannot attend the make up session, every reasonable attempt will be made to help you make the class up.
I want you to feel safe when you come to class during these stressful times. The classes are held in a 5,600 sq ft warehouse space. There are two large bay doors that will remain open during class time to fill the space with fresh air. Windows at the opposite end will be open to help with cross ventilation.
People are required to wear a face mask. The mask must cover your nose, mouth and chin at all times. People are asked to maintain at least 6 feet from those not in their immediate family. Two people per dog are welcome to attend class.
In Puppy classes, the dogs play off leash. They will make contact with each other. I need to interact with the puppies to keep them safe in play. I wear gloves when monitoring the play. I ask students to refrain from petting someone else's puppy without asking the owner first. While most people have been ok with this, some have expressed concern about having their puppy pet and we want everyone to feel comfortable. Just ask the owner before petting a puppy.
In upper level classes, including Basic Good Manners, the dogs do not need to interact if an owner doesn't want them to. Dog interactions would be limited to saying hello on the potty break, and it is easy to avoid interactions if you prefer.
Anyone who is repeatedly coughing, sneezing or who exhibits any symptoms of illness will be asked to leave class.